How to Change Your NDIS Provider in South Australia

July 04, 2025

The National Disability Insurance Scheme (NDIS) is designed to empower people by giving them choice and control over their supports. But what happens if your current provider isn’t meeting your expectations, or your circumstances change? Whether you’re based in regional SA or looking for NDIS providers in Adelaide, understanding how to change NDIS providers can be a crucial part of making sure your plan works for you.

In this guide, we’ll explain how to change your NDIS provider in South Australia, your rights as a participant, and what steps you can take to ensure a smooth transition.

Why Might You Want to Change NDIS Providers?

NDIS participants in South Australia have the freedom to choose the provider that best suits their goals, lifestyle and support needs. There are many reasons you might consider switching:

You’ve moved to a new area and need local NDIS providers in Adelaide or regional SA
You’re not satisfied with the quality of your current support services
You’ve formed new goals and need a provider who can better support your next steps
You’re seeking a provider with more experience in specific areas, such as Supported Independent Living (SIL) or supported employment

Whatever the reason, know that changing your NDIS provider is absolutely your right as a participant.

Can I Change My NDIS Provider?

Yes. One of the key principles of the NDIS is choice and control. That means you’re not locked into a service if it no longer suits your needs. All that’s required is to follow a few key steps to ensure everything is in line with your service agreement and your plan.

How to Change NDIS Providers – Step-by-Step

Review Your Current Service Agreement: Before ending any service, it’s important to check your service agreement for notice periods or exit terms. Many NDIS providers in SA will require written notice – typically two to four weeks.
Notify Your Current Provider: Once you’ve reviewed your agreement, let your provider know that you intend to end services. Keep the communication clear and polite, and ask for confirmation in writing that the service has been finalised.
Inform the NDIA or Your Support Coordinator: If you have a Support Coordinator or Local Area Coordinator (LAC), they can assist with the transition. Let them know that you plan to change NDIS providers, so they can update your records and support you through the process.
Choose a New NDIS Provider in SA: Do your research on local providers. Look for a provider that aligns with your goals, values, and support needs. Whether you’re looking for NDIS providers in Adelaide or more regionally across South Australia, make sure the organisation is NDIS-registered and has a strong track record in delivering quality support.
Create a New Service Agreement: Once you’ve selected your new provider, you’ll sign a new service agreement outlining the type of support, schedule of services, and responsibilities of both parties. This agreement helps set clear expectations from the start.

Can I Change My NDIS Plan as Well?

Yes, you can request a plan review if your goals or support needs have changed significantly. A plan reassessment can be requested at any time by contacting the NDIA or through your Support Coordinator.

Choosing the Right NDIS Provider in SA

Changing providers gives you the opportunity to work with a team that truly understands your goals and is committed to helping you achieve them. At Orana, we’ve been supporting South Australians with disability for over 75 years, offering a wide range of services including Supported Independent Living, short-term accommodation, supported employment, and community programs. Whether you’re navigating how to change NDIS providers or simply want to explore better support options, our team is here to help you make informed, confident choices about your future.

Ready for a fresh start?

If you’re exploring new NDIS providers in Adelaide or across South Australia, Orana is ready to support your next step. With person-centred services, experienced staff, and a strong commitment to inclusion, we’ll work with you to ensure your NDIS journey is a successful one. Get in touch today to find out how we can support your goals and help make the switch simple.