Orana Shop Policy

REFUND & RETURNS

If item(s) received is not what was ordered or in unsatisfactory condition, please contact Orana Sales or Orana Fundraising on (08) 8375 2000 immediately.

Any incorrect, missing or damaged items received must be reported to Orana on (08) 8375 2000 within 24 hours of you receiving the delivery. This can be done by E-mail, Fax or Phone.

Returns for refund or replacement will only be accepted within 7 days of you receiving the goods. We reserve the right to offer a replacement product instead of a refund. We do not replace goods or refund if the customer simply has a change of mind.

Returned goods must be in their original condition and include all the original packaging. Shipping and handling cost are not refundable. Please contact us prior to returning products. Goods must be shipped within 3 working days after the agreement to replace or refund.

 

SHIPPING & DELIVERY

We deliver products Australia wide. We do NOT accept international orders through our website at this time. Shipping costs are influenced by the size and weight of the product and your location. Exact shipping costs are calculated in the shopping cart and will be added to the order total before checkout. Orders are dispatched within 2-5 business days dependent on product availability. Shipping times are estimated at between 3-10 business days depending on your location within Australia.

 

PRICING

All of our prices are in Australian dollars (AUD) and include GST (Goods and services tax) where applicable. Product prices are regularly updated when price changes are received from our suppliers.

 

CUSTOMER SERVICE

Orana Incorporated is committed to providing excellent customer service and quality products. We endeavour to make sure that all products listed on our website are currently in stock and pricing is true and correct. Standard delivery timeframes are between 3-10 business days; in the event that an ordered item is not available or we are unable to fulfil your order we will notify you within 2 business days to arrange an agreeable alternative item, a backorder or a full refund.

 

SECURITY OF PERSONAL INFORMATION

When purchasing from Orana Incorporated your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology.128-bit SSL encryption is the current industry standard. If you have any questions regarding our security policy, please contact Orana Incorporated at orana@orana.asn.au